IMPORTANT INFO

How to Book: Click BOOK NOW at the bottom of this page. Advance booking is essential as I attend the clinic only for confirmed appointments and do not remain on-site throughout the day.
Consultation Form: A brief online consultation form is required prior for all new and existing clients to identify any medical contraindications that may prevent or restrict treatment. This form will be sent via text or email once your booking is confirmed.
Medical Suitability: If your consultation form reveals a medical condition that makes the treatment unsafe or outside my insurance scope, I reserve the right to decline the booking.

Up to 24 Hours Notice: You may reschedule or cancel your appointment free of charge. For prepaid bookings, a full refund or credit will be issued.
Less than 24 Hours Notice: All cancellations, missed appointments, or rescheduling made with less than 24 hours’ notice will incur a 100% late fee charge (no refund).
Emergency Grace Period: I understand that genuine emergencies happen. I offer a maximum of two "Grace Waivers" per calendar year where the late fee may be waived at my discretion.
After This Allowance: Once your allowance has been used, all late cancellations, late rescheduling, or missed appointments will be charged in full, regardless of the reason.
Future Prepayment Requirement: If you miss an appointment or cancel late outside of your grace waivers, you will be required to prepay for your future appointments moving forward.
Appointment Tracking: You will receive a booking confirmation and a reminder from the booking system. However, it remains your responsibility to record your appointment in your personal calendar, as emails can sometimes be missed or lost. While automated reminders are sent as a courtesy, missed appointments due to overlooked reminders cannot be excused.

Please arrive on time for your appointment. You are welcome to arrive up to 5 minutes early to settle in.

Late Arrivals: To remain on schedule for all clients, late arrivals will result in a shortened treatment time. The full session fee will still apply.
Persistent Lateness: To ensure fairness to all clients, continued lateness may lead to the cancellation of your slot or the inability to book future appointments.
Travel Tip: Please plan your journey carefully, allowing extra time for Cambridge traffic and parking at the Grand Arcade (approx. 5-minute walk).

I am a self-employed practitioner renting a professional treatment room at Clinica Aesthetics & Wellbeing.

Independence: I operate independently of the clinic; therefore, any clinic-specific discounts, offers, or loyalty schemes do not apply to my services.
Third-Party Bookings: Please note that pricing or promotions on third-party platforms (e.g., Treatwell) are managed independently. For my most up-to-date, direct pricing, please always refer to this website.

By Car: The nearest parking is Grand Arcade Car Park (approx. 5-minute walk). Please check current rates before travel.
By Bicycle: Secure cycle parking is available at Hobson Street (approx. 2-minute walk).

I am committed to providing a welcoming, respectful, and safe environment. In return, I kindly ask for the same level of respect.

Zero Tolerance: Disrespectful communication, inappropriate behavior, or offensive language will not be tolerated.
Right to Terminate: I reserve the right to refuse or immediately end a session if behavior or communication compromises that safety and makes me feel uncomfortable. In such cases, the full session fee remains payable and future bookings may be refused.

I am committed to protecting your personal data.

Data Collection: I collect your name, contact details, and health history solely to provide safe massage treatments and to comply with professional insurance requirements.
Storage: Your digital consultation forms are stored securely and password-protected.
Third Parties: Your data is never sold. It is only shared if required by law or with your explicit consent (e.g., a referral to a GP).